Prime time Audio /Video has terrible telephone customer service, it is is similar to the Dell computers customer service, if you don't have an extension you get the OWNER's voice mail. I paid for a Dish Network installation and did not hear from the installation dept for a week, well Dish Network charged me $88.05 for the first month already and did not hear from Prime time until Friday a week later after I had called their office all week and left voice mails for the owner Eric. PrimeTime installers are the best installers I have ever had. I think the problem is the owner does not know how to run a retail business with customer service. I would definitely never suggest primetime to any of my friend. They never answer there phones. It must be new owners.
Friendly knowledgeable staff. Wouldn't go anywhere else.
Purchased a television and the following week it went on sale, asked them to honor the price and they wouldn’t. Bad customer service on their part especially when Best Buy is across the street with the same deals. Lost my business
They were informative, even if they couldn't do the repairs I needed themselves.
Absolutely the best service we have ever had. The repair techs were prompt, very knowledgeable, courteous and reasonably priced. They went out of their way to make sure we were satisfied with our TV and the service.
Primetime Audio Video is a US Electronics Store based in Rockford, Illinois. Primetime Audio Video is located at 6917 E State St, Rockford, IL 61108, USA.
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