I stated that it was a different item on my receipt when the refund FINALLY after a long wait went through. I said it was $14.99, but both said it was not, when the register rang up my refunded amount is when I noted it and the other cord was $9.99; and they refunded; only $7.99 or the amount they were only willing to refund; and I challenged that amount. Dan stated, "Oh the computer kicked out the other $2.00, so I will have to give you $2.00 cash," and then I had to remind him about the tax too.
This is how you get treated for a none functioning merchandise return. No accountability of selling crap, but a plethora of excuses. Here is the most ridiculous of all, they wanted my driver's license when I had a valid receipt; which I refused. & stated, what if I didn't have one? I said this has happened before and they used a government ID, but not my Driver's license, NO! I had to remind them about Target.
The manager used his own license. What store requires your driver's license when you paid with a CC? I told him I purchased it with my CC not my driver's license. I stated, "This is so alarming and you are scaring me away."
I go there to use the fax machine and there workers are very nice
Get your crappy computer connection fixed to, and train your people to listen to the customer, as they just may be right; as well a bit of manners for the manager.
The ad was the day before I went in. ""Not very customer friendly for certain. My past experience with Office Depot had been favorable, but I was not expecting the lack of satisfaction received.
If all refuse to show personal information used and have their identity in their system; to be subjected to identity theft; they'll have to change their policy!
Bought a new laptop after being helped by an asst. manager who was patient and able to answer all my questions. Very good customer service! Just wish I would have been able to deal on the laptop.
Lisa answered the phone tonight, and it is time for Dan to go some place else; and Lisa to take over; she has manners & sounds as if she cares. I hope she keeps her word to me; "to make this right!". Corporate needs a letter on this!
Seriously, not only the technology about the cashier register computers not connecting having to wait so long, and now this; I am standing there going through this & since I purchased a higher ticketed price for over $160.00 on that same receipt.
I tried to return a Duracell 6t cord Item ; # 490499 for IPhone 7 as it kept slipping the connection & I would here the ping on off; so suggest not to buy it, it was so irritating hearing the noise knowing it was going on and then off; it does not work.
Went to Rockford IL State st. Store to purchase a lateral file advertised in Sunday paper as sale pice $119.99. I was told they didn't have in the warehouse. I asked if I could purchase the floor sample and was refused.
There it was on my receipt the same item number; it was $14.99, how absurd to argue with a customer; they cheated me out of my refund by $5.00; BEWARE! Will they do that to you?
It seems to me that was very strange and certainly not reasonable.
The Manager; Dan was there when the clerk said it was this one as she pointed to the DU lower price item of the two cords I had purchased; however I didn't see which one she had pointed to; showing the manager because the computer was not taking the refund.
When I got home tonight, and looked it up on their website, and compared the item number and the cloth/purple cord, [as I had kept saying as I went about my chores], I know I am right, but why would they defy me.
I got zero; I mean not one apology of; "I am so sorry," for this wait. It never even entered their minds to say that to me. All that was said; the problem is the computer connection; and began with; "Well, you understand why they are taking so long;" in a snarky tone. I did not understand, as they need to get that fixed. I was upset, as all they gave were excuses.
I have been a customer since these stores opened Depot/Office Max, but I will not step back in those doors again. Not ONE; not one apology of "I am sorry" from either the delay or the item being a piece of crap. All I heard was 'it is the computer, you can understand when it is technology.' Truly I cannot, when other stores do not have this situation on a refund.
This would be the second time using their copy and print center and having issues. Go to a local print shop if you want something done right.
Officemax is a US Electronics Store based in Rockford, Illinois. Officemax is located at 6455 E State St, Rockford, IL 61108, USA.
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