I was looking for a newer microwave. I finally found one on display that I liked. The salesperson said, "I don't have that one in stock, but I can order one". I can do that too with less hastle. If it isn't in stock, take it off the display or sell the display unit at a discount.
I think I was asked for help a dozen times while there. I'm not exaggerating either, about once every 2 minutes a new employee would stop me to ask if I needed help. Ironically, I was left alone while looking at the speakers I was actually trying to buy. They did have a really good deal on them and they have a wide variety of open box and specials. It's fairly worthwhile to stop by if you can deal with the staff.
I recently got a Best Buy Visa credit card and was told that I have 0% interest for the first 12 months. I made purchases that did not come from Best Buy and recently looked at my credit card statement to find out that I got charged interested. Called customer service and was told that since I did not make the purchases from Best Buy I am subject to interest charges. No one ever told me that this would happen when I got the card and what was the purpose of getting a Best Buy Visa Cards if the promotion was only going to qualify for Best Buy purchases. It's what you call switch and bait. I have other cards that I could use that have 0% interest! I would NOT recommend getting a Best Buy Visa card from them and I would NOT recommend purchasing items from a company that does not disclose that type of information up front. VERY DISAPPOINTED!! and I will never use this card EVER AGAIN!!! Once it's paid off... I will close this account! DO NOT and I repeat DO NOT do business with a company that withholds information from the consumer!! BEST BUY does not disclose information to their customers and it is certainly unacceptable. Bait and switch company for sure!
We bought a new PC from Best Buy; 6 days later it would not start up. Took it in to the Geek Squad and they showed me how to fix it and prevent a recurrence. Service and expertise were both first rate.
Bought a MacBook pro 15" in 2015 with the $300+ Geek Squad protection. Was told I could get 1 charger replacement and 1 battery replacement with my 3 year coverage. About 1 year in my charger started fraying and I called for a replacement and was told by the Rockford store that they removed the option to replace chargers. Now 6 months later my charger has completely stopped working so I called Rockford store again. Surprisingly I was told I could get my charger replaced. I went in 2 days ago and my charger was assessed and the replacement was ordered. I was told I was receiving the charger today(2 days later). When I called today to check on that, I was told the order auto cancelled an hour after it was made. Now they will place the order again but I won't receive my charger until 7 days from now. Tried asking for the charger to be sent with overnight shipping and I was told that would be checked into but I never received a call back. I had multiple calls with the store today and never received a call back when promised. I had to call back every time. I know what it's like to work retail so I didn't yell or act unreasonable. I just asked for what I needed and worked with each person as they came. Eventually I did get frustrated after dealing with this through 6 phone calls from 10am - 4pm today and asked for a manager. The manager told me they were going to trace back to the person who originally told me I couldn't get a replacement but they were taking care of this by ordering the replacement that I'll receive in 7 days. I asked for a charger to be provided to me in store as a courtesy since this was a mistake their store made and I can't use my laptop for work. I was offered to buy a charger full price and return it once I receive my replacement. This is all very unacceptable and I guess I'll wait for my charger because what else can I do? Bonus story: I got hired by this Rockford Best Buy but for a week I couldn't get ahold of a manager to work out a schedule so I had to quit through the lady who answers the phones.
Best Buy is a US Electronics Store based in Rockford, Illinois. Best Buy is located at 281 Deane Dr, Rockford, IL 61107, USA.
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