Just rented a mini van from this place and it was awesome! They figured out roughly how much my total was going to be for a mini van for a week driving to FL and back. Van drove smooth, no issues and excellent gas mileage! Even let me leave my car there for the week with NO CHARGE! I use to rent from Enterprise until a friend of mine told me about this place. C-YA Enterprise! I just found my new favorite rental place. Plus it's locally owned and operated.
Honest review and nothing more
I would not go because they have crappy cars. The price is about the same as going to Enterprise. The cars have VERY high mileage and they do not have a lot of cars. Most of the cars have some mechanical issue due to the high mileage. I would not recommend this to anyone unless you want to drive a crappy car. Rentals are supposed to be fun while you go to a vacation spot or using one while you get your car in the shop.
They did have what I needed. But the people were not very accomodating. The hours were limited, Could not pay in person and pick up the vehicle later. Not a good choice for the working person with limited flexibility. Not really interested in helping. In a nutshell poor customer service.
This place is easy to work with and the cars are always clean and afffordable.
The place is disgusting. They have a cat ruining around the office, deficating on things. As soon as I walk in the owner tell me about how he just had to put one of the cats to sleep (not what I really wanted to her at all) I called 2 days previous and talked to a girl in great detail about a car and she told me alot of thing, the price it would be for me to drive away with the rental, what they would need for me, and price per car. She told me 300 flat for what I needed. When I went in I was meet by a rude, horrible attitude red head girl who would even hear what I had to say, never smiled, wouldn't explain to my why she ran my card for 475 instead of the 300 agreed upon. I'm not a problem starter at all but this was ridiculous. When I asked her to call the girl I spoke to previously she refused then gave me a fake name. I am beyond upset about this as it put me back on what I had to do with the rental car. DO NOT GO HEAR UNLESS YOU WANT TO BE OVE4 CHARGED WITH A VERY LITTLE CAR SELECTION AROUND PISSY CATS AND PISSY PEOPLE
Value Plus Auto Rental is a US Car Rental based in Rockford, Illinois. Value Plus Auto Rental is located at 4235 E State St, Rockford, IL 61108, USA.
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