Arthur...was the best! I'd say his customer service skills were a Top #10. He accomodated all of my needs promptly and professionally.
I have been renting with Enterprise for the last 16 years and have always been more than satisfied. Anytime there was an issue they always took care of it upon the close out of the rental. On this occasion we weren't satisfied with SUV that we were rented and the cleanliness of the vehicle. The representative said he would look to see about getting us a refund and would call us back. Instead he simply closed out the rental and charged the credit card at the original amount. Seeing that we paid $800 for the rental of vehicle for a week and that I have been renting with them for years, I assumed they would make things right. I was less than satisfied with the last rental.
I recently attended a wedding in Rockford IL and received my rental from the state street location. The day before the wedding my sisters and I realized our hooped filled dresses would not fit into the car we rented. The staff at Enterprise were wonderful renting us an SUV for the 2 days needed. We also utilized the Alpine location to return the car and pick-up the original car rented. Deana and Cornelius were wonderful and should be promoted they provided exceptional customer service.
I always have a good experience with enterprise. Even though I paid for satellite radio for my long trip to Arkansas and it never came on. I was told that I would be refunded my money back and that never happened . I still have you 4 stars
car was great - service was awful... waited an hour for my car while I watch no less than 10 others get checked out in a speedy way. When I approached the desk they said they were waiting for someone to get free. After watching staff continue to check out others who came after me I approached the desk again and was told my car was still being prepped in the back - only to find out that the car had actually been parked out front the whole time. I was late for my appointment - I was so irritated that I returned the car on Monday and had Hertz pick me up from enterprise - had no issues there.
Enterprise Rent A Car is a US Car Rental based in Rockford, Illinois. Enterprise Rent A Car is located at 5643 E State St Ste 1, Rockford, IL 61108, USA.
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