I regularly and exclusively rent with National. Their Emerald Aisle is a wonderful thing to have access to. However, this particular airport does not have an Emerald Aisle and you're required to wait in line to speak to a representative and get your keys. While the staff was friendly and accommodating, the wait was roughly 80 minutes, which led to me being late to an important appointment. The rep did offer to have my gas covered, but I would have much preferred to pay the $20 in fuel and keep my appointment. Others in line were not so lucky, as they apparently ran out of cars to give and were forced to give vehicles to the Executive level members like myself, creating an extremely awkward situation for all involved. This was Friday Sept 1st.
Again, most National locations I've seen are great, but this was an unfortunate exception.
National Car Rental is a US Car Rental based in Rockford, Illinois. National Car Rental is located at 2 Airport Cir, Rockford, IL 61109, USA.
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