Every single time my friend has brought her ring in for the 6month(?) inspection that same night/next day her diamond falls out and she has to wait about three weeks for it back. It's no coincidence that the only time her diamond falls out is after they "inspect" it. Three times this happened so far.
Horrible business, with horrible employees. The Jewelry is nice, and the prices aren't bad but the employees are snotty and rude. The warranty is a complete joke and rip off. Got conned out of about $100.00.
The only nice thing about Zales is their jewelry, but customer service, warranty, credit line, cleanings, and fittings are a complete joke
Please Please Please do not do business with these people!
The staff/manager is rude and not helpful at all , when I called about my ring the manager was short and had no info for me . I would not go back there because of the staff and the service they offer for jewelry sizing , it has taken over 3 weeks now to get my ring sized
So, I called ahead to Zales to see if they can clean a pandora bracelet, they said sure bring it in, so I get there and someone ask if they can help me. I told her that I was there to get a bracelet cleaned, she asked if they were sending it out, I said no someone told me to stop in it will be just a few minutes. Her whole demeanor was that she didnt want to do it, so she takes the bracelet and gives back to me the same way that I gave it to her. Waste of my time, I could have gone somewhere else and from now on will. Zales will never get my business again if they dont get this right. And I will discourage anyone who talks about going there from going!!!!!
The jewelry is great and reasonably priced. I get the warranty on anything I buy because I have children. Yes, it takes 3-4 weeks to get something sized but you are told up front. Some people are salesmen and others really want to build a relationship. I will continue to shop here.
Zales is a US Jewelry Store based in Rockford, Illinois. Zales is located at 7200 Harrison Ave, Rockford, IL 61112, USA.
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