First, they sell the tires I had on reserve to someone else then offer me lower mileage tires for a higher price and I didn't find out they were 20,000 less mileage tires until I got the receipt. I needed the higher mileage tires because I travel a lot and I do not live in Rockford.
I've been going here for years and had great service up until this last time I went to get new tires.
Gotten every tire I've ever bought here. No complaints! Very friendly and helpful staff, and great selection to choose from.
Then they offer to get new hubcaps for me so I go to pick them up, they put them on and the minute I back out they fall off and I drive over one and break it.
This place has newer employees than what I've seen before and I will not be coming back. This was a HUGE waste of time and money. The quality of their service has gone down tremendously. Buyer beware.
I wouldn't take my car anywhere else. They may be a little higher priced but the service is well worth it. Plus if you purchase your tires from here they do rotations free.
I would not recomend discount tire for anything not even for a last resort. I'd go to a junk yard before going to them. After I spent about 2 months waiting to get tires. The first time I went in ordered my wheels and tires they came in a week and they guaranteed they would fit and they didn't. So I said okay and we re-ordered new wheels and tires and was told it would take five days and they will call me to come in and they said they ordered them right then and there. So I waited and 10 days went by and I went in just to be told "oh no one called you? We couldn't order the tires they don't make them in the right size for what you want." So I gave them on more shot and over 2 weeks went by when the tires were supposedly only going to take 3-5 days to come in. And I went in today to get my money. When I did all their manager had to say was I'm sorry about that. Never asked is there anything we can do or why I wanted my money back or anything. I would highly recommend to never go to discount tire. I even found a place to do my wheels and tires which for $1100 cheaper and they are nicer wheels and tires then I was getting from discount tire. I will never be back and either will anyone I know.
Second, I head down the road and my hubcap falls off - mind you I live in Chicago where I drive over potholes and speed bumps all the time and my hubcaps have never fallen off in the year I've had this vehicle.
I usually go to the one by my house to get air. Very organized. Here, no one told me where to go, no one was directing the cars and I was almost hit.
Discount Tire Store Rockford Il is a US Car Repair based in Rockford, Illinois. Discount Tire Store Rockford Il is located at 7051 Fincham Dr, Rockford, IL 61108, USA.
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