Here's a heads up! don't ever go to Advanced Rockford Eye Care. They took all of my Davis Vision Benefits and $360 for my glasses but they have no return policy and no guarantees. I cannot see far away in my glasses that I just paid all that money for and now I have no benefits for two years. What a crock! I can't believe that they are acting this way. I don't know what Davis Visions return policy is but these people are Crooks.
I would give a 0 if i could. I went there paid what was i asked for out of pocket then few weeks later i get a bill that i still owed.. i called they basically told me that the employee made a mistake and undercharged me.. i was like okk? How is that my fault ,i paid what she told me it's not my fault , she said that's she can't do nothing about it and that i had to pay.. They are so unprofessional they're and i should have read the reviews first , maybe that's why they have so many bad ones.. Will never go there n would not recommend unless anyone trying to get ripped off
I went in for new frames and had a positive experience. Then my toddler broke the frames. They were under warranty so I went in to get new ones. The optician that day was great and went out of her way to get me the last set of these frames in the warehouse. When they arrived the nightmare began. The optician there that day forced my lenses out of the old frames and into the new ones and they did not fit. As a result she badly curved the right lens and badly fractured both lenses and didn't even notice. She was content to send me home with damaged goods! My prescription is severe and lenses cost around $600+ for me. The level of carlessness was astounding. After all was said and done they shipped the frames back to have new lenses made for them. Then after 15 days (of bad vision, headaches and concern I'd fail my vision test at the DMV) I call to check on the glasses. Turn around time is supposed to be 7-10. Oh! They are here!
Great employees that are patient and work hard to get your prescription perfect!
Forget this place, I'm making the 72 mile trip to my doctor in Chicago.
No one called me!
I would give a zero if possible! Don't go there! Riverside mgr basically told me if I didn't like the service, go somewhere else! I would rather pay in full out of pocket then be treated this way again. Here's the kicker, there was a new customer sitting like 3 feet away! Look at all the reviews...several 1's! Will see these doors close soon!
Advanced Rockford Eye Care is a US Doctor based in Rockford, Illinois. Advanced Rockford Eye Care is located at #3, 695 N Perryville Rd, Rockford, IL 61107, USA.
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