Folks at the window do a great job with customer service. For a fast food restaurant they have loyal staffing.
Food is fine, convinent location. A little on the skeezy side but heck, it's Rockfords south west corner. Sadly its about as good as things get around Rockford, mabye even a little better.
Had to finally ask if anyone was on drive thru to take my order. Then service was fast.
Awful food and service!! I don't know what has happened since a year ago but whenever I go there I have a problem, either food is old and cold or they don't have enough staff to accommodate customers. I went about a month ago at 11:30pm and was told that they couldn't help us because not enough staff but people ahead of us got served. Today I go at 3:30pm to just get a cheeseburger happy meal and told it'll be at least 10 minutes (really!!) and the swing manager is running around trying to get orders for drive thru and front. She was extremely rude to people ordering in front of me getting frustrated with an older gentleman who was trying to place order. I go out of my way to visit other McDonald's cuz of this poor service but I thought I'd give them another try. Man oh man wish I didn't.
Great prices and it's fast and most of the employees are friendly. There's the occasional mix up with the orders but 9 times out of 10 they are very quick to correct it and make it right. Thank you for being fast & friendly
Mcdonald S is a US Cafe based in Rockford, Illinois. Mcdonald S is located at 4365 11th St, Rockford, IL 61109, USA.
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