I have been a customer of Axberg Heating for over 20 years. They have serviced my furnace and air conditioner. I also purchased a new air conditioning unit from Black Diamond. Their service has been awesome until recently. I scheduled a cleaning and waited 3 weeks for a service appointment. I had to take off work for the appointment. The appointment was cancelled today and I was told I would have to wait a full month for the next cleaning service. I was also having some issues with my furnace. Very disappointing.
I scheduled a duct cleaning on the following Saturday, and the guys were in and out in a couple hours, but you can notice an immediate difference in air quality. Also, the amount of crud they sucked out of my vents was insane!
If I can give zero stars I would. Worlds worst company in regards to not keeping to their schedule. If you have an A/C emergency call someone else, as you'll probably die before they get there. They think it's ok to not notify you that they are running 2 hours behind after you've been waiting for your appointment window, only to have to reschedule the following day, and then they think it's ok to show up to your house 3 hours prior to your appointment window when your not home. Then when you tell them to stick to the original time window that was requested, they will call you to say they are on their way and then retract their statement and say oops. "I mean the guy is going to be 2 hours late". What a crock company. This cannot be made up people.
I've used Black Diamond for three different services in the past five months. The first time was when my furnace took a dive on me. Ryan Geraty was out very late to take a look at it. Turns out my furnace was almost 40 years old (original to the house). He explained the costs of repairing it versus possible replacement costs. Once my wife and I decided to, and got the green light from our home warranty company, we set up a date and time on MY schedule. They covered the floors, their boots, and made sure everything was super clean when they finished installing the furnace and a/c. Dave, who installed my furnace also showed me the ducting and how disgusting it was with dust. It probably was NEVER cleaned before. He also explained the financial impact if that dust got swallowed up into the furnace as most manufacturers do not honor that as "normal wear and tear".
Just had a plumber come out and explained since our toilet was leaking despite the wax rings we went through my husband cut out the pipe that ran all the way from the toilet flange which was so old and rusted to the main as well as the bathroom sink connected to it, we purchased all the pipe,elbows and sleeves we would need but just couldn't get back into place at the main line which is why we called a plumber. All we should have to pay for is the labor but instead said he had everything in his truck and it would cost us $975.00. I don't think so. Since when do plumbers charge hundreds of dollars an hour to get a price like that at best most plumbers we've had only charge $150 an hour. What a waste of our $80.00 fee to come here for that.
I did not find out until afterwards that Black Diamond and Axberg are now together since the Axberg family retired! So my review for Black Diamond is the same as i am putting here for Axberg! Great service!!!
The last call was for water leaking all over my laundry room. My ejector pump was failing as it ran intermittently. Jimmy, the plumber, took the time to check every possible cause of the flooding, and deduced it down to a few issues. One of which was the inefficiency of the ejector pump. The pump, again, was original to the house (seriously, I don't think they did ANYTHING to this place except the pressure tank). I am happy and confident that this pump will not fail and is SUPER quiet. I appreciated the time and honesty that Jimmy gave, as I trusted his judgement.
Thank you to everyone at Black Diamond!!!
Love the 24 emergency service if needed. Live person always answer if I call.
Axberg is a US Plumber based in Rockford, Illinois. Axberg is located at 3548 35th St, Rockford, IL 61109, USA.
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