Since this review we were in a head on collision that totaled our new car. Marty and everyone involved bent over BACKWARDS to get us in our new vehicle(same type) as quickly as possible doing whatever they could to help us. I cannot express how amazing these people are. I will be a returning customer.
Update... so Tina Sparks our service consultant is a nice person to deal with. She followed up with me after ordering the required parts to complete the needed maintenance on our Mustang.
Thanks for this great service.
Yesterday I took my brother's car to do oil change, the service was very good, fast and the service specialist explained to me what needs to be done and recommended some solutions.
This place has some amazing people and amazing deals!! Walked in without knowing what I was doing and not exactly car literate, and they were more than helpful with making things clearer for me! They were great in their finance department, show rooms, and their personalities, they actually care about their clients, they treated me more like a guest than client anyway... I can't express my gratitude for what they have done for me and my family, again just amazing people and amazing deals! Ps Carlos is beyond great!!!:,) forever grateful for my new car!! Thanks!!:)
We purchased a brand new vehicle. We are very satisfied with the customer service and ease of our purchase. We were in contact with the salesman for awhile trying to find the perfect car. He and everyone involved were amazing to work with and we WILL be returning for our next vehicle. We would highly recommend Anderson for your next car. Ask for Marty Melander.
I have always had the best experiences when ever I have to come for service here. The employees and managers are great friendly people that work for an obvious outstanding employer that takes care of there staff... Recommended place to come for all your service needs, no matter the make...
We couldn't be more pleased with our experience! We were treated well from the initial greeting until we drove off the lot. Paul made us feel like family. He was very knowledgeable and cared about getting us into a car that was perfect for us. The whole process was quick and easy. Todd was efficient and thorough, making the paperwork process simple and painless. They made us feel like important customers and honestly answered all our questions. We recommend Rock River Ford and look forward to giving them our repeat business.
This was my first time there and I really liked the service there.
Anderson S Rock River Ford is a US Car Dealer based in Rockford, Illinois. Anderson S Rock River Ford is located at 224 N Alpine Rd, Rockford, IL 61107, USA.
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